I had a fantastic experience at Hotel Bristol during my three-night stay. The amazing views of the Matterhorn from my room balcony were a highlight, along with the spacious, clean, and comfortable accommodations. The location was convenient for accessing the gondola and local attractions, but I noticed it was a bit removed from the busy main street. I particularly enjoyed the varied breakfast offerings, but I think the distance to the train station could be challenging for some guests.
Rooms
10.0
My room was spacious and well-lit, featuring an amazing view of the Matterhorn. It was clean and equipped with a fridge and safe, which added convenience.
Service
10.0
The staff was incredibly responsive and helpful. They even assisted me with an upgrade and provided prompt solutions to any issues I faced, like Wi-Fi connectivity.
Location
8.0
The hotel’s location was perfect for accessing both the gondolas and the main shopping areas, though it was a bit of a walk from the train station.
Dining
9.0
I loved the breakfast buffet, which included a variety of fresh options. Having the opportunity to cook my own eggs, pancakes, and waffles was a unique touch.
Facilities
9.0
The wellness area with the sauna and hammam was a serene escape after a long day hiking or skiing, and the ski room with boot heating was an added convenience.
Victor
United States of America,
December
2024
6.8/10
I had an amazing time at Hotel Bristol in Zermatt! The staff went above and beyond to make me feel welcome, and my room had beautiful views of the Matterhorn. However, I noticed some noise from neighboring rooms, which was a bit distracting at times. Overall, the experience was fantastic, and I can't wait to return.
Rooms
9.0
My room was spacious and clean with comfy beds. The daily housekeeping kept everything fresh, and waking up to the Matterhorn view was a highlight.
Service
10.0
The staff were super friendly and helpful. I appreciated their attentiveness and quick responses to my needs throughout my stay.
Location
10.0
The hotel is perfectly situated just a short walk from the train station and offers stunning views right from the nearby bridge.
Dining
10.0
Breakfast was the best part of my day, with a great variety of options from pancakes to DIY eggs. I loved the cozy atmosphere while enjoying my meals.
Facilities
9.0
The spa area was lovely, featuring several saunas and a unique outdoor sauna experience. The complimentary snacks in the evening were a nice touch, too.
Caroline
United States of America,
December
2024
6.4/10
I thoroughly enjoyed my stay at the Hotel Bristol, especially for the amazing Matterhorn views from my room. The breakfast had plenty of delicious options, although I found the coffee to be lacking. The location is fantastic, being just a short walk from both the train station and nice spots like the bridge with stunning Matterhorn views. Some things, like the wellness area being nudity only, might be off-putting for families, but overall, it was a good experience.
Rooms
10.0
The rooms were clean, spacious, and comfortable with great Matterhorn views. I particularly loved having a large balcony to enjoy the scenery.
Service
10.0
The staff at the hotel were incredibly friendly and responsive, helping with everything from planning outings to serving breakfast earlier for our travel plans.
Location
10.0
The hotel's location was perfect, just 10 minutes from the train station and right next to the bridge known for the best views of the Matterhorn.
Dining
8.0
Breakfast was a highlight, with a diverse selection of fresh bread, cheeses, and even self-cooked waffles, though the coffee could be improved.
Facilities
9.0
I appreciated the free shuttle service and the availability of ski rentals right in the building, which made it easier to manage our ski gear.
Frances
United States of America,
October
2024
6.6/10
My stay at Hotel Bristol was quite enjoyable, thanks to the amazing views of the Matterhorn right from my balcony. The cozy room was clean and well-maintained, which really enhanced my experience. On the downside, I found the room service a bit underwhelming, and it was disappointing that coffee supplies weren’t restocked during my visit. Nonetheless, the included breakfast was diverse and satisfying, and I appreciated the hotel's convenient location.
Rooms
9.0
My room was small but cozy, very clean, and had a balcony overlooking the Matterhorn, which was absolutely stunning.
Service
7.0
The front desk staff were super helpful, giving great tips for hikes and making me feel welcome. However, room service could use some improvement.
Location
10.0
Perfectly situated just a short walk from downtown Zermatt, making it easy to explore the area and access the train station.
Dining
8.0
Breakfast was a highlight with a variety of options including self-cooked items, but I wish it had more frequent replenishment throughout my stay.
Facilities
9.0
The spa area was a nice touch, featuring a sauna and relaxation space which I enjoyed after a day of hiking.
Chuck
United States of America,
October
2024
6.8/10
I had a wonderful stay at Hotel Bristol. The room was clean and quite spacious, and I really appreciated the really good service from the staff. The breakfast spread was extensive and delicious, but I wish I had known earlier that the spa required nudity, which was a bit uncomfortable for me. Overall, it was a solid experience in Zermatt, despite that small hiccup.
Rooms
9.0
The room was well-designed and impeccably clean, providing a comfortable retreat after a long day. I had a spacious single room with a grandlit and mountain view, although the pillows could have been more supportive.
Service
10.0
The staff truly exceeded my expectations. From the moment I arrived, they were friendly and incredibly helpful. They even organized drinks for me while I waited, showcasing their commitment to excellent service.
Location
10.0
Hotel Bristol's location was fantastic—right next to the bridge with a perfect view of the Matterhorn. Plus, it was centrally located for easy walking to the train and cable car stations.
Dining
9.0
Breakfast was a highlight, offering a variety of options including eggs and pancakes that you could cook yourself. The quality of the food made each morning enjoyable.
Facilities
8.0
Although the hotel had great amenities like ski racks and a free shuttle service to the train station, the nude spa policy was a surprise that I wasn't prepared for.
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